Eco Web Hosting Helpdesk

Here you will find our knowledge-base of support articles designed to help you with the most common hosting problems. If you require further assistance you can open a ticket for our friendly support team who will endeavor to reply within 24 hours (often in 2!)


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Why can’t I signup/verify my course to claim free hosting?
Managing Your Account
Managing Your Email
Configuring Your Hosting
Transferring your domain
I am unable to connect with FTP.
How do I access my free stuff?
Uploading your site
How do I activate my free SSL?
What can I do if I get a message saying my email/Udemy username is already registered?
How can I change my payment details?
How do I remove stackstaging.com from my Wordpress URL?
Using One-Click Installers
Eco Web Hosting wants to bill me for hosting, I thought this was free with the course?
Should I choose Windows or Linux?
How do I create a mailbox?
Setting up keypairs for SSH access
How do I set my mailbox up in Gmail?
Why was my domain flagged in the audit?
How can I change the nameservers for my domain?
How do I create a subdomain (e.g. subdomain.mydomain.com)?
How can I connect remotely to my MySQL database?
My username and password don't work after I set up SSH on my account.
How do I switch autorenwal off for my products/services?
ICANN Verification
How do I reset the hosting control panel password?
Using cp.mydomain.com fails, how do I access my hosting control panel?
How do I connect via FTP from Mac OS X?
Why is my secure site not showing the padlock in the browser?
How do I set up 404/500 error pages?
What SPF record is suggested for shared hosting?
How do I setup my mailbox with outlook.com?
Is Django supported by Eco Web Hosting?
How do I setup the free SSL on my Wordpress site?
When trying to access my hosting I get the error “The name servers for the domain yourdomain.co.uk are not currently pointing to our servers.”
I'm not sure of my Udemy username
How do I request a migration for cPanel/WHM sites?
I got an email "Is yourdomain.co.uk in use?" What do I need to do?
How do I find the expiry date for my hosting/domains?
How can I view/update the DNS for my domain?
How can I update the contacts for my domain?
How can I hide my details from the whois database?
Managing the DNS for your domain
Why am I getting a 550 error when trying to create folders in file manager?
The images on my website have been corrupted, what went wrong?
My extra FTP account doesn't seem to work with PHP scripts.
How do I setup additional FTP accounts?
What are Eco Web Hosting's MX records?
What are the IP addresses of the Eco Web Hosting nameservers?
What does the MX record do?
Why does my domain show up in WHOIS as "Renewal in progress"?
What is FTP?
How do I get SSH access to my hosting?
Who supplies you with the SSL certificates?
Can I order an SSL certificate for a .me or .so domain name?
How can I test for HTTPS in a Rewrite Rule?
What Java Support is in place at Eco Web Hosting?
How do I setup trackbacks in WordPress
I've put up my site but I still see the standard index page. What's up?
What is the server path?
I can't send email, but I can receive it.
Managing Preferences - Server Settings
What is the path to sendmail?
Can I change php.ini/user.ini settings under my Windows hosting account?
My links are not working. What is wrong?
How do I uninstall WordPress/Joomla/any of my one-click installers?
How do I connect to my MySQL database?
How do I grant extra privileges to a MySQL database?
How do I setup my mailbox on an iPhone/iPad?
How do I create an email forwarder?
Is ffmpeg supported on Eco Web Hosting?
Installation
I can't verify my review.
How do I setup Mac Mail to access my mailbox?
I can't see the images on my website. Why?
How do I renew my domain/services?
Can I access the hosting control panel using a secure (SSL) connection?
Why, when accessing the control panel, is the error "for security reasons your session has expired" is displayed?
What causes file Manager session expiry errors?
Why can't I upload large files with FTP?
How do I publish my site with Adobe GoLive?
How do I connect via Dreamweaver CS5?
I'm trying to upload a large file onto my webspace, and the file manager inside the Control Panel won't let me. Why?
Microsoft FrontPage Extensions FTP publishing
How can I limit an FTP user to a certain directory?
Why does updating the nameservers for my .IT domain fail?
What are zone files?
How do I configure my domain to work with CloudFlare?
How can I create/manage my MySQL database?
How can I change the registrant name on my .uk (Nominet) domain?
How do I find what domain extensions exist?
What restrictions are there on the domain name I can choose to register?
What is Python?
What is PHP?
What does FQDN mean?
What is Perl?
What is MySQL?
What is Linux?
What is JavaScript?
What is Java?
How do I migrate emails to Eco Web Hosting?
How do I point my domain to Gsuite for email?
Why does GTMetrix not pick up my CDN?
What are my Managed WordPress CP Tools?
How do I add SRV records for Office365?
Do I need a Canadian Address for a .ca domain?
What IP Address does my site uses for external connections?
How can I import my MySQL database?
Can I add an eco-friendly badge to my site?
I'm not sure of my Udemy username
How do I migrate from an external host?
What are domain credits?
How do I create a secure link for my custom control panel?
Why does my email show as unauthenticated when sent to gmail addresses?
How do I set my mailbox up in Gmail?
How do I lift the block on logging into my control panel due to too many failed attempts?
How do I reset the hosting control panel password?
How do I register a domain name using credits?
How do I brand my hosting control panel?
How do I buy domain credits?
How do I create/update/delete a custom package type?
How do I add a customer to my Reseller account?
How do I set up a System Status Page?
How to edit/delete an existing customer account?
How do I give my customers a demonstration of the hosting control panel?
How do I create/update Hosting Package Welcome Emails
How do I assign products to my customers?
What IP address does my site use for external connections?
Create a secret page
How to add a Shop App
How to add Facebook or Twitter to my website & add to the header or footer of the site.
How to update website meta tags
How to access website settings & configuration
Change website name and add a logo
Edit an image
Create a list
Make a portfolio page
Set custom SEO link for subpage
Managing Your Account
Configuring Your Hosting
Add, modify, arrange and remove website content
Installation
Can I send emails using DKIM?
Does Eco Web Hosting use DNSSEC records?
I have bought a secure certificate (SSL) with you, how do I know it has been installed correctly?
Why does my site show the error "403 forbidden by administrative rules"?
How can I test for HTTPS in a Rewrite Rule?
I want to host a specific subdomain rather then the domain itself, is this possible?
Is there a limit on attachment sizes when sending email?
Is SASS supported on my hosting?
How do I grant extra privileges to a MySQL database?
How do I setup my mailbox on an iPhone/iPad?
How do I activate my free SSL?
Why does command line not reflect the PHP version change I made?
Why was my domain flagged in the audit?
How do I switch autorenwal off for my products/services?
How do I find the expiry date for my hosting/domains?
How do I renew my domain/services?
What can I do if I get a message saying my email/Udemy username is already registered?
When trying to access my hosting I get the error “The name servers for the domain yourdomain.co.uk are not currently pointing to our servers.”
How do I access my free stuff?
Eco Web Hosting wants to bill me for hosting, I thought this was free with the course?
Why does updating the nameservers for my .IT domain fail?
What are the IP addresses of the Eco Web Hosting nameservers?
How do I enable debugging mode in Wordpress?
Do I need a UK address to register a Nominet (UK) domain?
How do I configure my domain to work with CloudFlare?
How do I setup the free SSL on my Wordpress site?
Can I allow connections from all IPs for Remote MySQL connections?
Is Django supported by Eco Web Hosting?
Is ffmpeg supported on Eco Web Hosting?
Transferring your domain
Managing DNS for domains with no hosting
Managing the DNS for your domain
How can I hide my details from the whois database?
How can I update the contacts for my domain?
How can I view/update the DNS for my domain?
How can I change the nameservers for my domain?
What does the MX record do?
What SPF record is suggested for shared hosting?
I get a loopback connections error on my Wordpress site, are these connections allowed?
How do I setup my mailbox with Yahoo! mail?
How do I setup my mailbox with outlook.com?
What is traceroute?
Can I connect to a MSSQL database from my linux shared hosting account?
How do I backup my MySQL database?
Is there a graphical interface available for MySQL?
How can I connect remotely to my MySQL database?
How do I connect to another database on another server from my PHP script?
What are the default allowed privileges for MySQL databases?
How do I grant permissions to a MySQL standalone user?
Do you support NodeJS?
Requests for any file results in '500 Internal Server Error' message
Scripts on my old server ran under permission 777 but I have so many files to alter. Is there an easy way of doing this?
Can I run an IRC Bot or other IRC related scripts on my hosting account?
Can I use Teamspeak on my hosting account?
Can I run a game server on my hosting account?
What are the settings for Actinic Catalog (Business and Developer)?
I can't get SMTP working with my Actinic install. Why?
Is mod_rewrite installed?
All F.A.Q Categories
FAQ (34)
General (17)
Your Account (33)
Glossary (11)
Domains (16)
Admin (5)
DNS (9)
Web Hosting (94)
FTP (19)
SSH (6)
SSL (7)
Wordpress (11)
Email (56)
Webmail (13)
Scripting (32)
ASP (1)
CGI (6)
PHP (20)
HTML (8)
Databases (20)
MySQL (19)
MS-SQL (1)
Reseller (12)